managed deployment
We handle every update and migration — zero downtime, no action required from your side.
The Community Edition is free to self-host — and many teams do just that. But if you'd rather focus on running your business than managing infrastructure, we can handle the rest. Fully managed hosting, expert support, hands-on consulting, and bespoke customisation — everything you need to deploy and grow.
Run Cannelle without managing any infrastructure. Fully managed cloud hosting handles deployments, updates, backups, and monitoring so your team can focus entirely on your business.
We handle every update and migration — zero downtime, no action required from your side.
Daily database backups with point-in-time recovery and a 30-day retention window.
24/7 infrastructure monitoring with automatic alerting and incident response.
HTTPS enforced on all endpoints, security patches applied as they are released.
File storage that grows with your business — no manual provisioning needed.
Your data lives in an isolated environment — never shared with other tenants.
Sign up
Get in touch and we'll provision your dedicated Cannelle instance within one business day.
Data migration
We import your existing data and configure your company settings before go-live.
Go live
Your team receives login invitations and can start working immediately.
Ongoing management
We apply all updates, monitor performance, and handle infrastructure issues automatically.
From answering how-to questions to diagnosing technical issues, our support team is here to help — at the level your business needs.
Get help through public forums and GitHub discussions. Perfect for self-service and common questions.
Direct email support with best-effort response times. Reliable answers without a full SLA.
Faster responses and a direct video channel for when things need resolving quickly.
Dedicated channel, on-call access, and an account manager for mission-critical deployments.
Answers and walkthroughs for any feature in the platform.
Permissions, templates, SMTP, and all system configuration.
Troubleshoot transactional email and PDF rendering issues.
Debug and configure webhook actions and external integrations.
Slow queries, large datasets, and database optimisation.
Guided version upgrades with pre-flight checks and rollback plans.
Get the most out of Cannelle from day one. Engagements cover initial setup, team onboarding, workflow design, and process optimisation — tailored to how your professional services business actually operates.
Configure your company, invite your team, set up permissions, and migrate existing data so you're ready to work on day one.
Live training sessions — walkthroughs of core modules, Q&A, and role-specific guides.
We map your existing processes to Cannelle — pipeline stages, task types, templates, and naming conventions.
Periodic reviews of platform usage with recommendations to streamline and improve.
Discovery call
We learn about your team, workflows, and existing tools — usually 60 minutes.
Configuration
We set up Cannelle to match your workflow: task types, templates, permissions, and email settings.
Data import
We migrate your clients, projects, and contacts from spreadsheets or your previous system.
Team training
Live onboarding session for your team, recorded for future reference.
Handover
You take the wheel. We remain available for follow-up questions during the first 30 days.
Structured training to get your team up to speed — live instructor-led sessions, role-specific user workshops, and hands-on developer workshops.
Instructor-led training over video call, tailored to your team's role and current setup.
Deep-dive sessions for end users focused on specific workflows — quoting, invoicing, resource management.
Hands-on sessions for your technical team covering customisation, task types, integrations, and deployment.
Cannelle Essentials
All users
Navigation, dashboard, following, command palette, and core concepts
Client & Sales Management
Account managers
Lead pipeline, client records, quotes, and the full sales workflow
Project Delivery
Project managers
Creating and running projects, tasks, assignments, and client workspaces
Finance & Invoicing
Finance teams
Invoices, recurring billing, payment tracking, and revenue reporting
Resource Management
Operations
Supplier database, availability, task-based search, and assignments
Admin & Configuration
Administrators
Settings, user management, templates, integrations, and task definitions
Cannelle is open-core and built to be extended. If your business has needs beyond the standard feature set, we develop bespoke functionality directly in the platform — or help your own developers do so.
New task structures with bespoke fields, pricing models, and supplier assignment workflows.
Fully branded invoice, quote, and assignment PDFs using your design language.
Custom transactional and notification email templates with personalisation variables.
Additional report types and analytics tailored to your KPIs and business model.
Custom webhook actions or direct integrations with your existing tools and ERPs.
New fields, views, or behaviours added to core modules — clients, projects, invoices.
Scoping
We discuss your requirements and define exactly what needs to be built — no vague briefs.
Proposal
We provide a fixed-price proposal with a clear delivery timeline.
Development
Our team builds the feature against your Cannelle instance, with regular progress updates.
Delivery & testing
You review the feature in a staging environment before it goes live.
Documentation
All custom features are documented so your team knows how to use them.
Get in touch to discuss hosting, support, consulting, or a custom development project.
Contact us